Question 1

What is the delivery fee?

Accepted Answer

R150 per order or free for orders over R1500

Question 2

Where do you currently deliver to?

Accepted Answer

Delivery across South Africa

Question 3

How are products packaged to ensure they arrive safely?

Accepted Answer

Packages are individually bubble wrapped and placed in sturdy boxes which are lined with egg cartons which are excellent shock absorbers.  Parcels also get fragile stickers.

Question 4

My products have formed sugar crystals after some time in the fridge...what now?

Accepted Answer

If your product has formed sugar crystals after some time in the fridge, there's no need for concern—this is a natural process that can occur in products with high fruit or sugar content, especially when stored at low temperatures. Crystallization does not affect the quality, safety, or flavor of the product. Simply allow it to return to room temperature and stir gently if needed.

Question 5

Where are products sourced?

Accepted Answer

All of our products are handcrafted in farm-based processing facilities located in South Africa. We use only locally sourced produce and ingredients, ensuring that every item reflects the richness and authenticity of traditional South African craftsmanship. Our processing methods are kept to a minimum wherever possible, preserving the natural integrity of the ingredients and delivering genuine, high-quality products to your pantry.

Question 6

How do I extend the shelf life of my products?

Accepted Answer

To maintain the quality and freshness of your jams and preserves, please follow these storage guidelines:

Before Opening: Store in a cool, dry place away from direct sunlight. Ensure the bottle remains sealed and upright.

After Opening: Keep refrigerated at 4°C or below. Use a clean, dry spoon to avoid contamination. Consume within 4–6 weeks for best taste and quality. Proper storage helps preserve the natural flavours and extends the shelf life of your product.

Frequently asked questions